Privacy policy

Privacy Policy

Last updated: 3 September 2026

Home And Office Furniture (Ebonium Limited) ("we", "us", or "our") operates https://www.homeandofficefurniture.co.uk and related services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact details - Name, address, phone number, and email address
Financial information - Payment card details and transaction information
Account information - Username, password, and preferences
Transaction information - Items you view, add to cart, purchase, return, or exchange
Communications - Information in messages you send us (e.g. customer support enquiries)
Device information - IP address, browser type, operating system, and device identifiers
Usage information - How you interact with and navigate the Services, pages visited, and referring URLs

How We Collect Personal Information

Directly from you - When you create an account, make a purchase, subscribe to our newsletter, or contact us
Automatically - Through cookies, pixels, and similar technologies when you use the Services
From service providers - When they process information on our behalf (e.g. payment processors, analytics providers)

How We Use Your Personal Information

Provide the Services - Process orders, manage your account, arrange shipping, handle returns, and send order confirmations and updates
Marketing - Send promotional communications (you can opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us)
Personalisation - Tailor product recommendations and advertising based on your browsing and purchase history
Security - Detect fraud, prevent abuse, and protect against malicious activity
Communication - Respond to enquiries and provide customer support
Legal - Comply with applicable laws and respond to legal process

How We Share Personal Information

We may share your information with:

Payment processors - To securely process your transactions (e.g. Stripe, PayPal)
Shipping carriers - To fulfil and deliver your orders
Analytics providers - To understand usage patterns and improve the Services (e.g. Google Analytics)
Advertising partners - To show you relevant advertisements on other platforms (e.g. Google Ads, Meta), where you have consented or where permitted by law
Affiliates - Within our corporate group for internal business purposes
Legal authorities - When required by law or to protect our rights

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the Services, remember your preferences, analyse usage, and deliver personalised advertising. Types of cookies we use include:

Essential cookies - Required for the Services to function (e.g. shopping cart, authentication)
Analytics cookies - Help us understand how visitors use the Services
Marketing cookies - Used to deliver relevant advertisements and track campaign effectiveness

You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed on our website. Disabling certain cookies may affect your experience.

Payment Security

All payment transactions are processed over industry-standard SSL/TLS encrypted connections. We do not store your full credit card details on our servers. Payment information is handled securely by our PCI-DSS compliant payment processors.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymise it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Your Rights (GDPR / UK GDPR)

If you are located in the UK or European Economic Area, you have the following rights under data protection law:

Access - Request a copy of the personal information we hold about you
Rectification - Request correction of inaccurate or incomplete data
Erasure - Request deletion of your personal information ("right to be forgotten")
Portability - Receive your data in a structured, machine-readable format
Restriction - Request that we limit processing of your data
Objection - Object to processing based on legitimate interests or for direct marketing
Withdraw consent - Where processing is based on consent, you may withdraw it at any time
Complaint - Lodge a complaint with your local data protection authority (e.g. the ICO in the UK)

Your Rights (CCPA - California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know - Request disclosure of what personal information we collect, use, and share
Right to delete - Request deletion of your personal information
Right to opt out - Opt out of the "sale" or "sharing" of your personal information for targeted advertising
Right to non-discrimination - We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us using the details below.

Opt-Out of Targeted Advertising

You can opt out of personalised advertising by:

Adjusting your cookie preferences via our cookie consent banner
Using the "Do Not Track" or Global Privacy Control signals in your browser
Contacting us at sales@homeandofficefurniture.co.uk to request opt-out

Children's Data

The Services are not intended for children under the age of 16 (or the applicable age of majority). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page, update the "Last updated" date, and notify you of material changes by email or prominent notice on the Services.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

Email: sales@homeandofficefurniture.co.uk
Phone: +441276536255
Address: 5 Minster Court Tuscam Way